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TERMS OF USE

Use of our website https://www.sensitive-wellness.com/ and conditions of use are subject to these terms and conditions, along with any additional terms and policies mentioned in this term of use.

Thank you for choosing Sensitive Wellness, the best place to book a professional tantric massage and massage therapy in Lisbon – Portugal.

These terms and conditions of use, together with any terms and privacy policies mentioned here, constitute a legally binding contract between you and Sensitive Wellness.

Here it is specified that the term “tantric massage” means treatment, well-being and relaxation and does not correspond to any definition of involvement or sexual connotation with the therapist under any circumstances. Therefore, massage has therapeutic purpose and self-knowledge.

OUR SERVICES

Sensitive Wellness remains responsible for its obligations to you under these Terms of Use, which will be legally binding. If you have any questions, complaints or requests for reimbursement, we can be contacted directly with the owner of this company. Contact information is available here.

To use our services, you must be over 18 years of age. In order for your experience in our massages to be even more extraordinary, we ask that you do not use cell phones and / or other electronic devices inside the rooms. It is forbidden to capture images, either video or photos in our center.

When booked, massages, courses or workshops will be subject to the terms and conditions, as established in the form that must be completed by the customer before starting the service.

RESERVATIONS AND PAYMENTS

You can make a reservation through our website, by phone or via email. We only accept prior reservations at least 1 hour in advance, for security reasons we do not accept clients without appointments.
We do not accept customer appointments with a private cell phone number. By making a reservation, you agree to provide complete, correct and true information, including, without limitation, billing and payment information.

Payment must be collected on the day and time agreed between the client and the Therapist before starting the massage or in advance through an account that must be provided by the Therapist. Details of all our massages and prices are available on our website.

  • We will do everything possible to ensure that your experience is exceptional and that all information you provide to us will be secure.
  • As the main person responsible for the reservation, you are responsible for:
  • Full payment for the scheduled massage;
  • Ensure that the professional has access to their designated facilities which must, in all cases, represent an adequate space in which the massage can be performed, with all appropriate facilities (including adequate lighting and heating);
  • Guarantee the health, safety and respect of the professional while in their designated facilities.

PRICES

MASSAGES
The price of the massages varies according to the type and duration of the massage you book. Massage Prices will be determined by reference to the massage prices in effect on the date when that massage is booked.

The full massage menu and prices are set on our website.

COURSES AND WORKSHOP

The price of courses and workshops has a pre-defined time and duration, available on our website and the Therapist reserves the right to make changes when deemed necessary.
The complete menu of Courses and workshops and their respective prices are defined on our website.

CUSTOMER RESPONSIBILITIES

In addition to the responsibilities mentioned above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in the rejection of your reservation request, the cancellation of your reservation or the inability of the therapist to provide the massage, course or workshop as requested. Such failure may also result in the loss or incorrect delivery of your booking confirmation.

CANCELLATION AND REFUND

Reservations paid in advance.
• Up to 48 hours before booking, a full refund is made.
• Up to 24 hours before the appointment, 50% of the refund is made.
• After 24h before the appointment there is no refund

You must share with us your intention to cancel the reservation by phone or email with the details provided at the time of booking. You must receive confirmation of the massage cancellation to complete this request.
If you made a cancellation as mentioned above, all refunds will be made within fourteen (14) days of the date on which you share your intention to cancel the reservation. Refunds will be made using the same payment method used for the initial transaction.
For cancellations related to Covid-19, please see our separate policy.

EXTENSIONS AND DELAYS

If you wish to extend the time you have reserved for the massage, the Therapist will endeavor to fulfill your request. This is subject to availability and also to the payment of an additional fee for the extended period calculated according to the massage prices.
Delays of up to 15 minutes will be allowed, as it may harm the Therapist in other appointments made during the day. The higher delay gives the therapist the right to cancel the massage and the return terms are mentioned above.
The Therapist has the right to end the massage at the agreed time when the reservation was made without making any adjustments to the massage fee to reflect the reduced massage time; or
if you and the Therapist agree to continue the massage at all times, despite the late start time, the Therapist will be entitled to receive and you will be required to pay before the massage is granted, an additional fee calculated in the rate established with massage prices for extra time.

PROHIBITED USE AND RESTRICTIONS

Our services are for your personal use and should only be used for the purpose of consulting or booking massages, courses and workshops, as described above. You must not use the website to perform any of the following procedures that are strictly prohibited:

  • When scheduling or interacting with the Therapist, you must exercise caution and common sense to protect your personal safety, details and properties, just as you would when interacting with others you do not know;
  • Engage in any inappropriate behavior, including, without limitation, illicit or sexually suggestive comments, sexual advances, drug use, excessive alcohol consumption and / or other inappropriate behavior;
  • Restrict or inhibit any other user from using and enjoying our services;
  • Infringing any person’s privacy rights, property rights or other civil rights;
  • Harass, abuse, threaten or infringe or violate the therapist’s rights;
  • Collect data or collect information, including email addresses, without their consent;
  • Use technology or other means to access our computer network, unauthorized content or non-public spaces;
  • Introduce or attempt to introduce viruses or any other harmful code, file or program that disrupts or otherwise limits the functionality of our reservation services;
  • Damage, disable or harm our servers or networks or attempt to do the same; and
  • Engage or encourage others to engage in criminal or illegal conduct or violate these Terms of Use, including the misuse of our reservation services for illegal or unauthorized purposes.

You agree not to violate these Terms of Use in any way that could result, among other things, in the cancellation or suspension of your access to our website.

INTELLECTUAL PROPERTY

Sensitive Wellness, the Sensitive Wellness logo, trademark and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with our website and / or the services (registered or not) belong to Sensitive Wellness or to our licensors (as applicable) and are protected by intellectual property law. Nothing in these Terms of Use grants you any rights to the Site or its content. All rights are reserved.

GENERAL INFORMATION

The content of our website is provided for general information purposes only. Nothing contained on our website or otherwise communicated as part of our services replaces the advice of a traditional physician or therapist.
Healing energy and therapeutic massages are natural methods of healing and, combining body, mind and spirit, but in no way should they be interpreted as a substitute for traditional / medical care / advice.
References on our website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on our website and otherwise as part of our reservation services is not intended to diagnose physical or mental health problems or replace traditional medical care. If you have a medical problem, always consult a qualified medical professional.

WE CANNOT GUARANTEE OUR SITE OR SERVICES

We do not guarantee that our website or any other aspect of our booking services is suitable for its intended use, error-free, timely, reliable, totally secure, virus-free or available. We do not guarantee particular results for the use of our website or any other aspect of our booking services.
Nothing in Our Terms of Use will exclude or limit any warranty implied by law that it would be illegal to exclude or limit, and nothing in Our Terms of Use will exclude or limit our liability with respect to: death or personal injury caused by the negligence of Sensitive Wellness, fraud or fraudulent misrepresentation by Sensitive Wellness, or any matter that is illegal or illegal for Sensitive Wellness to exclude or limit, or attempt or intend to exclude or limit its liability for.
We are not responsible for any errors or failures in the provision of our booking services due to your error or failure to provide accurate and complete information.
While we make every effort to ensure that our services are available, we do not represent, or in any way guarantee, continuous availability at all times or uninterrupted use by you.
We reserve the right to suspend or interrupt the operation of all or part of our website from time to time, at our discretion.
The use of our website and services is carried out “as is” and “as available”. To the maximum extent permitted by law, in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages, including, without limitation, damages for loss of use, loss of data, loss of revenue, loss of goodwill, loss of savings or anticipated profits or arising from or in any way related to the use or performance of the website or services, or the delay or inability to use the website or services, or the provision or failure to provide the website or services.

INDEMNITY

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, fines, penalties or other costs or expenses of any nature or nature, including, without limitation, legal fees and reasonable accounting, arising out of or relating to the use, misuse or access to Our Booking Services and otherwise violating our Terms.

MODIFICATION AND TERMINATION

We may modify Our Terms of Use or terminate the use of our services at any time, upon notice of termination. Massage prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of our services, including the availability of certain features at any time, for any reason.

SEVERABILITY

If any provision of our terms is found or becomes invalid, the validity of the other provisions will not be affected.
Customer service:
If you have any questions, please contact our customer service:
via email: [email protected]
via phone: +351 930 523 722

APPLICABLE LAW AND JURISDICTION

You agree that our Terms of Use for all purposes will be governed and interpreted in accordance with Portuguese law.
Any agreements and documents to which these conditions apply are regulated by Portuguese law. Disputes arising from any agreements or documents to which these general conditions of use apply will be submitted to the competent courts of Portugal.
You and Sensitive Wellness are free to accept or reject the offered solution and, if necessary, take the complaint to the appropriate courses.

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