Use of our website https://www.sensitive-wellness.com/ and conditions of use are subject to these terms and conditions, along with any additional terms and policies mentioned in this term of use.
Thank you for choosing Sensitive Wellness, the best place to book a professional tantric massage and massage therapy in Lisbon – Portugal.
These terms and conditions of use, together with any terms and privacy policies mentioned here, constitute a legally binding contract between you and Sensitive Wellness.
Here it is specified that the term “tantric massage” means treatment, well-being and relaxation and does not correspond to any definition of involvement or sexual connotation with the therapist under any circumstances. Therefore, massage has therapeutic purpose and self-knowledge.
To use our services, you must be over 18 years of age. In order for your experience in our massages to be even more extraordinary, we ask that you do not use cell phones and / or other electronic devices inside the rooms. It is forbidden to capture images, either video or photos in our center.
When booked, massages, courses or workshops will be subject to the terms and conditions, as established in the form that must be completed by the customer before starting the service.
RESERVATIONS AND PAYMENTS
You can make a reservation through our website, by phone or via email. We only accept prior reservations at least 1 hour in advance, for security reasons we do not accept clients without appointments.
We do not accept customer appointments with a private cell phone number. By making a reservation, you agree to provide complete, correct and true information, including, without limitation, billing and payment information.
Payment must be collected on the day and time agreed between the client and the Therapist before starting the massage or in advance through an account that must be provided by the Therapist. Details of all our massages and prices are available on our website.
- We will do everything possible to ensure that your experience is exceptional and that all information you provide to us will be secure.
- As the main person responsible for the reservation, you are responsible for:
- Full payment for the scheduled massage;
- Ensure that the professional has access to their designated facilities which must, in all cases, represent an adequate space in which the massage can be performed, with all appropriate facilities (including adequate lighting and heating);
- Guarantee the health, safety and respect of the professional while in their designated facilities.
The price of the massages varies according to the type and duration of the massage you book. Massage Prices will be determined by reference to the massage prices in effect on the date when that massage is booked.
The full massage menu and prices are set on our website.
COURSES AND WORKSHOP
The price of courses and workshops has a pre-defined time and duration, available on our website and the Therapist reserves the right to make changes when deemed necessary.
The complete menu of Courses and workshops and their respective prices are defined on our website.
In addition to the responsibilities mentioned above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in the rejection of your reservation request, the cancellation of your reservation or the inability of the therapist to provide the massage, course or workshop as requested. Such failure may also result in the loss or incorrect delivery of your booking confirmation.
CANCELLATION AND REFUND
Reservations paid in advance.
• Up to 48 hours before booking, a full refund is made.
• Up to 24 hours before the appointment, 50% of the refund is made.
• After 24h before the appointment there is no refund
You must share with us your intention to cancel the reservation by phone or email with the details provided at the time of booking. You must receive confirmation of the massage cancellation to complete this request.
If you made a cancellation as mentioned above, all refunds will be made within fourteen (14) days of the date on which you share your intention to cancel the reservation. Refunds will be made using the same payment method used for the initial transaction.
For cancellations related to Covid-19, please see our separate policy.
EXTENSIONS AND DELAYS
If you wish to extend the time you have reserved for the massage, the Therapist will endeavor to fulfill your request. This is subject to availability and also to the payment of an additional fee for the extended period calculated according to the massage prices.
Delays of up to 15 minutes will be allowed, as it may harm the Therapist in other appointments made during the day. The higher delay gives the therapist the right to cancel the massage and the return terms are mentioned above.
The Therapist has the right to end the massage at the agreed time when the reservation was made without making any adjustments to the massage fee to reflect the reduced massage time; or
if you and the Therapist agree to continue the massage at all times, despite the late start time, the Therapist will be entitled to receive and you will be required to pay before the massage is granted, an additional fee calculated in the rate established with massage prices for extra time.
PROHIBITED USE AND RESTRICTIONS
Our services are for your personal use and should only be used for the purpose of consulting or booking massages, courses and workshops, as described above. You must not use the website to perform any of the following procedures that are strictly prohibited:
- When scheduling or interacting with the Therapist, you must exercise caution and common sense to protect your personal safety, details and properties, just as you would when interacting with others you do not know;
- Engage in any inappropriate behavior, including, without limitation, illicit or sexually suggestive comments, sexual advances, drug use, excessive alcohol consumption and / or other inappropriate behavior;
- Restrict or inhibit any other user from using and enjoying our services;
- Infringing any person’s privacy rights, property rights or other civil rights;
- Harass, abuse, threaten or infringe or violate the therapist’s rights;
- Collect data or collect information, including email addresses, without their consent;
- Use technology or other means to access our computer network, unauthorized content or non-public spaces;
- Introduce or attempt to introduce viruses or any other harmful code, file or program that disrupts or otherwise limits the functionality of our reservation services;
- Damage, disable or harm our servers or networks or attempt to do the same; and
The content of our website is provided for general information purposes only. Nothing contained on our website or otherwise communicated as part of our services replaces the advice of a traditional physician or therapist.
Healing energy and therapeutic massages are natural methods of healing and, combining body, mind and spirit, but in no way should they be interpreted as a substitute for traditional / medical care / advice.
References on our website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on our website and otherwise as part of our reservation services is not intended to diagnose physical or mental health problems or replace traditional medical care. If you have a medical problem, always consult a qualified medical professional.
WE CANNOT GUARANTEE OUR SITE OR SERVICES
We do not guarantee that our website or any other aspect of our booking services is suitable for its intended use, error-free, timely, reliable, totally secure, virus-free or available. We do not guarantee particular results for the use of our website or any other aspect of our booking services.
We are not responsible for any errors or failures in the provision of our booking services due to your error or failure to provide accurate and complete information.
While we make every effort to ensure that our services are available, we do not represent, or in any way guarantee, continuous availability at all times or uninterrupted use by you.
We reserve the right to suspend or interrupt the operation of all or part of our website from time to time, at our discretion.
The use of our website and services is carried out “as is” and “as available”. To the maximum extent permitted by law, in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages, including, without limitation, damages for loss of use, loss of data, loss of revenue, loss of goodwill, loss of savings or anticipated profits or arising from or in any way related to the use or performance of the website or services, or the delay or inability to use the website or services, or the provision or failure to provide the website or services.
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, fines, penalties or other costs or expenses of any nature or nature, including, without limitation, legal fees and reasonable accounting, arising out of or relating to the use, misuse or access to Our Booking Services and otherwise violating our Terms.
MODIFICATION AND TERMINATION
If any provision of our terms is found or becomes invalid, the validity of the other provisions will not be affected.
If you have any questions, please contact our customer service:
via email: [email protected]
via phone: +351 930 523 722
APPLICABLE LAW AND JURISDICTION
Any agreements and documents to which these conditions apply are regulated by Portuguese law. Disputes arising from any agreements or documents to which these general conditions of use apply will be submitted to the competent courts of Portugal.
You and Sensitive Wellness are free to accept or reject the offered solution and, if necessary, take the complaint to the appropriate courses.